Hi there! It’s really frustrating when you receive your brand-new BS device only to find it won’t power on. But don’t panic—this issue is usually fixable with some simple checks. We’ve put together this step-by-step troubleshooting guide to help you get your device up and running quickly.
I. Step-by-Step Troubleshooting Solutions
Let’s go through each solution one by one—start with the simplest checks first, as they often resolve the issue!
1. Check and Remove the Plastic Film on the Back of the Device
Why it matters: All new BS devices come with a protective plastic film on the back to prevent scratches during shipping. This film covers the contact points between the device and its base, blocking power transmission and causing the device to fail to power on.
How to do it: Flip the device over and inspect the back panel. If you see a transparent or semi-transparent plastic film, gently peel it off completely—make sure no small pieces of the film are left on the contact areas.
2. Ensure the Base Pins Align with the Motorcycle Adapter
Why it matters: The BS device gets power through the pins on its base, which must align perfectly with the corresponding contacts on the motorcycle adapter. Misalignment is a common issue with new installations and prevents power from reaching the device.
How to do it: Carefully place the device onto the motorcycle adapter, ensuring the positioning notches (if any) on the device and adapter line up.Gently press down on the device to confirm it’s seated securely—you may feel a slight “click” when it’s properly aligned.Visually inspect the pins on the base and adapter to make sure none are bent (if a pin is bent, do not force the device; contact customer support instead).
3. Clean the Pins on the Device and Adapter
Why it matters: During manufacturing or shipping, a thin layer of dust, oil, or oxidation may accumulate on the metal pins of the device and adapter. This layer acts as an insulator, disrupting power flow even if the pins are aligned.
How to do it: Use a clean eraser (preferably a white rubber eraser) to gently rub the metal pins on both the device base and the motorcycle adapter. This removes oxidation and debris effectively.If there’s stubborn dirt, dampen a cotton swab with a small amount of electronic contact cleaner (or isopropyl alcohol, 70% or higher) and wipe the pins. Allow the pins to dry completely before reattaching the device.Do not use water or harsh cleaning chemicals—they may damage the electronic components.
4. Test the Device on Another BMW Motorcycle
Why it matters: In rare cases, the issue may be with the motorcycle’s adapter or power supply (e.g., a faulty adapter installed on the motorcycle) rather than the BS device itself. Testing on another compatible BMW motorcycle helps rule out this possibility.
How to do it: Remove the BS device from your current motorcycle’s adapter.Install it on a different compatible BMW motorcycle following the proper alignment steps (as in Step 2).Attempt to power on the device. If it powers on successfully, the issue is likely with your original motorcycle’s adapter or power supply—contact a BMW service center or our support team for further help.
5. Test with BM05 Bracket and Household Power Supply
Why it matters: This is the most reliable way to confirm if the issue is with the device itself. Using the BM05 bracket (a dedicated power accessory) and a household power supply bypasses the motorcycle’s power system entirely, isolating the device for testing.
How to do it: Connect the BM05 bracket to a standard household power adapter (ensure the power adapter meets the BM05’s specifications: typically 5V 2A or higher).Secure the BS device onto the BM05 bracket, making sure the pins align correctly.Check if the device powers on. If it does, the device is working properly, and the issue lies with the motorcycle’s adapter or installation—refer back to Steps 2 and 4.If the device still doesn’t power on with the BM05 bracket, proceed to contact our customer support team.
II. Quick Troubleshooting Checklist (5-Minute Test)
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Peel off the protective plastic film on the device’s back.
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Reattach the device to the motorcycle adapter, confirming alignment.
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Clean the pins with an eraser or contact cleaner.
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Test on another BMW motorcycle (if available).
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Test with BM05 bracket and household power.
III. Need Further Help?
If you’ve gone through all the steps above and your BS device still won’t power on, it may be a rare hardware issue. Please contact our customer support team at service@carpuride.com with the following information:
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Your device’s serial number (found on the product box or back of the device).
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Photos of the device’s back (showing the pins), the motorcycle adapter, and any steps you’ve already taken.
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Details of your motorcycle model and year.
Our team will review your information and provide a fast solution—including replacement if necessary (subject to our warranty policy).
