Many riders have encountered an annoying issue when making calls with their motorcycle devices — the other party can't hear them at all. Even though you speak clearly, you have to "guess" to communicate, which really ruins the experience! Don't worry; today, I'll share a simple and easy-to-understand solution process. Following these steps will most likely fix the problem～

First of all, it's important to clarify that this issue of "the other party can't hear you" is mostly related to the device's audio mode. Our first step is to check the mode.

Step 1: Confirm the Audio Mode First

First, figure out which audio mode you were using on the device.

Key point: This issue usually occurs in BT Trans mode.

If you were using iPlay/auto mode, the problem is most likely not with the motorcycle device. You'll need to check the microphone of your phone itself or the connected headset — for example, see if it's blocked or clogged with debris.

Step 2: Adjustment Method in BT Trans Mode

If you confirm that you're using BT Trans mode, let's move on to the key adjustment step. 🧠Remember: You must operate during a call — adjusting it when not on a call won't work!

The specific operation is very simple: During a call, you can either press the power button of the device briefly or tap the speaker icon on the home screen. This will bring up the volume adjustment bar. Find the volume corresponding to "mic (microphone)" and adjust it to between 7-15 — this range is quite suitable. After adjusting, ask the other party if they can hear you. If they still can't hear clearly, continue increasing the volume until they can hear you clearly.

How's that? Isn't it super simple? Next time you encounter the issue where the other party can't hear you during a call on your motorcycle device, just follow these two steps. It will basically be solved. If it still doesn't work after trying, it's recommended to contact the device after-sales service for further inspection. Wish you all smooth communication during your rides～