Many Android users of Carpuride products have reported frequent disconnections after connecting their devices, which disrupts both navigation and music experience. Don't worry! Most connection issues are caused by settings, software compatibility, or network channels. Follow these steps to resolve the issue efficiently.

🛠️ Fix 1: Restore Factory Settings and Reconnect (First Step in Troubleshooting)

Connection issues are often caused by abnormal connection caches. Clearing both the device and phone’s caches and reconnecting usually resolves the problem. Here's how to do it:

✅ On your Android phone:

• Go to Settings > WiFi, find the corresponding WiFi name of your device, click the “∨” or "More" option, and select Forget Network.
• Then go to Bluetooth, find the device pairing record, and click Unpair or Delete Device.

• Go to Settings > Connected Devices > Android Auto > Forget this car

• Restart your phone

✅ On your Carpuride device:

• Delete any paired devices

• Perform a factory reset, go to Settings, find the System option, and select Factory Reset. Confirm and wait for the device to restart
  

🔄 Android Auto Reconnection Steps:

1. Turn off the mobile data on your phone

2. Tap A-Auto on the Carpuride screen

3. Enable Bluetooth and Wi-Fi on your phone

4. Go to your phone’s Bluetooth settings → “Pair new device”

5. Select Carpuride(xxxxx) and tap Pair

6. After pairing, enable Mobile Data
   

📌 Tip: Ensure Android Auto permissions are fully granted and your phone supports Wireless Android Auto.

🔄 Fix 2: Uninstall And Reinstall Android Auto (Critical Compatibility Fix)

Some updates to Android Auto might conflict with Carpuride devices, causing unstable connections. Uninstalling updates and reverting to the basic version can often resolve the issue:

How to uninstall Android Auto updates:

1. Open Settings on your Android phone, then go to Apps or Apps & Notifications.
2. Find the Android Auto app, click to enter, and select Uninstall Updates.
3. After the uninstallation is complete, turn off Bluetooth and then turn it back on. Reconnect the device.

🔧 This is especially useful if your device starts having issues after a recent update.

📶Fix 3: Switch WiFi Channel (Eliminate Network Interference)

1. On the Carpuride device, go to Settings > WiFi Settings > Advanced Settings.
2. Find Channel Selection, which is set to channel 36 by default. Manually switch it to channel 149.
3. After switching, reconnect your phone and check if the disconnection issue improves.

📱Fix 4: Upgrade Device Software (System Bug Fixes)

The system version that came with the device might have minor bugs. Software upgrades can fix compatibility issues and improve connection stability. The upgrade method depends on the model you are using:

1. Devices Supporting OTA Updates (Available for Certain Motorcycle Pro Models)

Supported Models: Motorcycle BS, SPro, RS Pro, B Pro, Pro (Note: Some B Pro and Pro models from 2024 or earlier may not support OTA upgrades. Check the device barcode or consult customer service for confirmation).

1. Ensure the device is connected to the internet (via phone hotspot or vehicle WiFi).

2. Go to Settings > System Update, then select Check for Updates.

3. If a new version is available, follow the on-screen instructions to download and install the update. Once done, restart the device and reconnect the phone.

2. Devices Not Supporting OTA Updates (Manual Upgrade Needed)

Software upgrade processes may vary depending on the system; please consult customer service for details. You need to send your device model, version information, and the barcode on the back of the device to customer service via email.

Email：service@carpuride.com

Note: Do not unplug the storage device or turn off the device during the upgrade process to avoid failure.

If none of the above solutions solve the issue, it may be due to a compatibility problem between your phone and the Carpuride device:

1. Test with a different Android phone (brand/model) and follow the connection steps.

2. If the other phone connects without disconnections, the issue likely lies with your original phone, and it’s recommended to switch phones.

3. If both phones experience disconnections, contact Carpuride customer service for further assistance and potential hardware troubleshooting.

Tips: Keep your phone close to the device and avoid metal obstructions to reduce signal interference.

📋 Carpuride Android Auto Compatibility Table (Updated)

Based on user feedback, we've categorized Android phone models according to their compatibility with Carpuride Android Auto functionality:

💡Note: Compatibility can vary even within the same brand depending on firmware version and region.

🧠 Still Need Help?

Please contact our tech support team with the following details:

• Your phone's brand and model

• Android system version

• Carpuride device model (e.g. W702BS) and version

• A description of steps you've already tried

📧 Email: support@carpuride.com

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